Some issues, such as meetings, defects, and emergencies, require a programmer to be present. However, continual interruptions make it difficult for programmers to work. Therefore, create a role, filled on a rotating basis by the programming team, that's dedicated to these issues.
Resulting Context:
- The team is interrupted less often and works much more efficiently.
- The SupportSwami becomes overloaded with work that should have been planned.
- The role rotates and problems raised during the previous swami's tenure tend to stagnate.
Known Uses: DenaliProject, eBucks.com
Also Known As:
(Note: The name "support swami" was a fun title that the DenaliProject team came up with. We even had a cheesy JohnnyCarson swami hat made from a bicycle helmet. No offense is intended to people who deal with real swamis on a regular basis. If we had thought of ProblemPontiff or SalvageSaint, we might have used one of those with a different funny hat instead. We're just that annoying. Have a nice day! --JimLittle.)