Technique to improve software usability:
Enlarge your user base.
Pros:
- More users to support each other via mailing lists, Wikis, user groups.
- Product evolves more quickly.
Cons:
- Older users compete for attention of lead developer.
- Idea may not scale to large populations.
- Might entrench bad features too early.
- Evangelism interferes with code cleanup, document production, etc.
See also: NetworkEffect, WorseIsBetter, ReplaceDocumentation, FireYourUsers