Due to globalization, more IT personnel have heavy accents. If you have a heavy accent (compared to where you are), here are some tips to improve communications:
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Don't speak fast. Slow down when you speak, especially if you are asked to repeat a phrase for clarity.
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Use synonyms for words that are causing difficulty, or find a different way to say the same thing.
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Provide a wider context first. For examaple, say "Who took my candy?" instead of "Who took my licorice?". Use StepwiseRefinement.
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Be prepared to spell out the problem words, or perhaps carry a notepad. Some find this undignifying, but sometimes you have to leave your ego at the door if you want to communicate well.
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Practice pronouncing the final consonants of a word. Non-native English speakers often have a hard time with the final consonants. Another common problem is the difference between "R" and "L".